Advice guides
Straight answers, written for people dealing with something difficult
General information about the situations we are called to. None of it replaces speaking to us about your own property, and none of it is a diagnosis or a quote.
Guides
What to do after an unattended death at a property
If you are reading this because someone has died and a property needs attention, we are sorry. This page sets out the practical steps in plain terms so you know what happens and in what order. It is general information, not advice about your situation.
Read guideHoarding clearance: what actually happens, and what does not
Hoarding is not mess and it is not laziness. It is a recognised condition, and clearing a property badly can do real harm. This guide explains how the work is normally approached.
Read guidePigeon guano in a loft: risks and safe removal
Bird fouling in a loft, on a flat roof or in a disused building is more than an unpleasant mess. Dried droppings become airborne dust as soon as they are disturbed.
Read guideClearing a property after a bereavement
Emptying a family home is tiring work at a hard time. This guide covers the practical order of things so it feels less overwhelming.
Read guideWhy a smell keeps coming back — and how odour is properly removed
Smoke, damp, decomposition, pets, drains and fire residues all leave odour behind. If the smell returns a day or two after cleaning, the source has not been dealt with.
Read guideRodent droppings in a loft or cupboard: what to do
Finding droppings in a loft, under a kitchen unit or in a cupboard usually means an infestation has been present for some time. How you clean it up matters.
Read guide
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