About & process
A specialist service built around discretion and doing the job properly
Hydrolux Biohazard Specialist is based near Haverfordwest and works across west Wales. We handle the situations most cleaning companies will not, and we do it without fuss or judgement.
Who we are
Most people who call us have never needed a service like this before, and they are often calling on the worst day they have had in a long time. That shapes how we work: plainly, calmly, and at your pace.
We cover biohazard remediation and trauma cleaning, hoarding and welfare cases, void and house clearance, guano and odour work, fire and flood remediation and equipment hire, carpet and upholstery cleaning, and PAT testing. It is a broad list because in this line of work one problem is rarely on its own.
What we will not do is guess at a price down the phone, talk over you, or make assumptions about how a property got into the state it is in. You will get a straight answer, a written scope and a job finished to a standard you can actually use.
How it works
Six steps, start to finish
- 1
Confidential conversation
Call or message us and tell us as much or as little as you can. Nothing you say is repeated, and you will not be asked to justify anything.
- 2
Assessment
We attend and look at the property properly, so what we quote reflects what is actually there rather than a guess over the phone.
- 3
Quote and scope
You receive a clear written scope of works and price before anything begins. If the job changes, you hear it from us first.
- 4
Remediation or clearance
We carry out the work with appropriate protective equipment and containment, keeping disruption and attention to a minimum.
- 5
Lawful waste handling
Waste is segregated and removed in line with the relevant duty of care requirements, and disposed of through appropriate routes.
- 6
Handover
We walk you through what has been done and what, if anything, still needs attention from another trade.
Who we work for
Homeowners and families
A calm, private service when something has happened at home. No judgement, no audience, no jargon.
Landlords and letting agents
Fast, documented turnarounds on voids, end-of-tenancy cleans and unexpected discoveries in a property.
Housing associations and local authorities
Reliable attendance on welfare, hoarding, sharps and void work, with dignity for the resident throughout.
Care and support services
Practical help for support workers and care teams where living conditions have become unsafe for a client.
Facilities and premises teams
Guano, biohazard, odour and drying work handled around your operating hours, with minimal disruption.
Speak to us on 07737 295507
Tell us what you are dealing with in your own words. We will take it from there.
Or email hydrolux.biohazard@mail.com